One of the trickiest aspects of running a residential service business is responding to service calls at a time that is convenient to our customers. We try our best to schedule calls at your convenience but it’s impossible to satisfy everyone, every time. Here are some of the things that determine our dispatching priorities.
1. Is it an emergency? Emergency calls obviously take priority over non-emergencies and elected service.
2. Do you have a maintenance agreement with us? Our service and maintenance agreement customers receive top priority when it comes to scheduling, as well as discount pricing.
3. Do you request a specific technician? Some of our technicians have serviced the same homes over and over and customers may request them by name. We encourage such friendships and will do our best to accommodate the request. Your favorite technician may be unavailable at a given time, but if you can be a little flexible with your time frame we’ll make sure you get visited by the person who has gained your confidence.
4. Sometimes the best laid plans get waylaid. We pride ourselves on our ability to service most customers within one hour, if so desired. Yet delays sometimes are unavoidable due to traffic, bad weather or other unforeseen circumstances. One thing you can be sure of is that if we do get delayed, we won’t leave you hanging. We’ll call you with an updated time of arrival or, if you prefer, to reschedule as early as possible.